Returns & Exchanges

At Our Place, we want you to love your kitchen essentials, which is why we offer a 100-day trial period for all cookware and dinnerware. If you are not completely satisfied, we provide free shipping on all domestic returns and exchanges to make the process effortless.

1

Start Your Request

Visit our online returns portal and enter your order number and shipping zip code to begin the process.

2

Choose Your Option

Select whether you would like to exchange your item for a different color, receive store credit, or get a full refund to your original payment method.

3

Print and Pack

Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive back to us safely.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange as soon as the item is received at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing